SgraNode

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Shipping times vary by destination and selected service. Standard shipping within the continental US usually takes 3-7 business days. International shipping may take 7-20 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition, with original packaging and accessories included. Return shipping is the customer's responsibility unless the return is due to our error or a defective product. Refunds are issued to the original payment method once the returned item is received and inspected.

What is covered under warranty?

Our products come with a standard manufacturer's warranty, typically ranging from 1 to 2 years, covering defects in materials and workmanship. The specific warranty period for each product is listed on its product page. This warranty does not cover damage caused by accident, misuse, or unauthorized modifications.

How do I start a return or warranty claim?

Please contact our support team at [email protected] with your order number, product details, and a description of the issue (including photos if applicable). We will guide you through the process and provide the necessary instructions and authorization.

Products & Support

Are your keyboards and mice compatible with my computer?

Our keyboards and mice primarily connect via USB-A or USB-C and are compatible with most modern operating systems, including Windows, macOS, Chrome OS, and Linux. Wireless models using 2.4GHz RF dongles or Bluetooth are also widely compatible. Please check the product specifications for detailed compatibility information.

Do combo packs offer a discount?

Yes! Our keyboard and mouse combos are specially priced bundles that offer savings compared to purchasing the items separately. They are an excellent way to get a matching, high-performance peripheral set.

Where can I find product manuals or drivers?

Product manuals, specification sheets, and any required software or drivers can be found on the respective product page under the "Downloads" or "Support" section. If you cannot find what you need, please email [email protected] for assistance.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption. We do not store your full payment details on our servers.

Is my personal information secure?

Absolutely. We are committed to protecting your privacy and security. We use industry-standard encryption and security protocols to safeguard all personal and payment information. Please review our separate Privacy Policy page for detailed information.